IBCS

Integrated network services facilitate business communication over an IP Network. These types of services include contact centre, CRM, IVR, video conferencing, IP telephony services, IM and back-office technology.

Benefits of IBCS to an enterprise organisation include:

• Reduced operational cost through centralising infrastructure and simplifying day-to-day operations.
• Faster and easier introduction of new services.
• Rapid global extension to enterprises .
• Highly convenient means to access a wider and growing number of services by both internal and external customers.
• The ease of accessing more information faster from multiple IP devices.

Benefits of IBCS to a Service Provider include:

• Improved customer satisfaction through the deployment of new services.
• Increased revenue through new network service opportunities.
• Reduced time to recover the capital expenditure on Next Generation Network deployments.